FAQ

Frequently Asked Questions

Q: When will my order ship?

A: Each bracelet is custom and handmade for YOU. Our bracelets typically ship in 3- 7 business days during regular season.

During a promotion or holidays, times can increase up to 10-14 business days. 

Bracelets are typically shipped via USPS First Class mail, 3-5 day delivery.

 

Q: Do you offer gift messages?

A: YES! Please just include your gift message in the Notes section on the checkout page and we will be sure to include it in your package!

 

Q: What are your bracelets made of?

A: Each bracelet is made of high quality glass and 24k gold plated beads.

 

Q: Do you offer returns?

A: Yes, we offer returns and exchanges within 15 days of receipt of product. Customer is responsible for return shipping. Please contact info@arnicaandelm.com and we will do our best to assist you.

 

Q: Are your bracelets lead and nickel free?

A:  We take your heath seriously, YES our bracelets are free of lead and nickel.

 

Q: Are your bracelets made in the US?

A: YES! We custom make all of our bracelets out of our office in Montana.